https://prnt.sc/vK4kQ6tJ0HAJ

Our accountant discovered the error during a routine check, noticing we were still being charged for this server long after the cancellation. When we reached out to the provider, it initially seemed promising. Michael Lowe, the Chief Revenue Officer at QuadraNet, admitted the mistake, explaining that a PayPal subscription wasn’t canceled when we terminated the server. He proposed a repayment plan. However, this wasn’t just an isolated incident—other customers had faced the same issue before. Despite this, the company let it continue, costing us $13,000.

https://prnt.sc/Egd8mebzpdGl

What’s more concerning is that the PayPal payment authorization was used to continue billing us long after the server was canceled, which goes against legal standards.

Unfortunately, despite Lowe’s promise to resolve the situation, we’ve made no progress. Our follow-up attempts have been ignored, and our remaining two servers were shut down without notice, causing further financial damage. Since we’re based in Europe, pursuing legal action is complex and costly.

After Edge Centres acquired the company under CEO Jonathan Eaves, we hoped the issue would be addressed quickly under new leadership. However, nothing has changed. QuadraNet’s CEO, Tim Caulfield, under whose leadership these overcharges occurred, hasn’t resolved the matter. We have received a partial refund through PayPal, but they still owe us over $10,000.

https://prnt.sc/6iT6frXlJV-Y

Screenshots of multiple refunds issued through PayPal

It’s been incredibly disappointing, not just because of the money but because of the lack of transparency and accountability. If anyone has advice on how to get this resolved, I’d appreciate hearing it.