Frequently asked questions and answers
What is Simple URL Shortener?
We offer a URL shortening service where you can shorten very long links to short and more easy manageable links that you can use to share your content with on social media, your own website or use on smart phones or as company use for marketing purposes. For example run e-mail marketing or mobile marketing campaigns such as sms text messages. We do offer marketing automation for companies through our API so you can generate thousands of links through your company´s preferred marketing software.
How do I get support? I have a question and need help.
For both paid and free plans:
We recommend that you start with looking for answers in our knowledge base as you can find most questions to our service there. You can find it here: Knowledge support portal
If you still cannot find any answers then try our community support forums here: Here
Paying customers do have direct access to our ticket support system: https://helpdesk.shorturl.gg
I'm a new user. How can I get started with shortening my links?
We suggest you read the help articles “Getting Started“ here in our knowledge base to learn more.
Is your link shortening service free to use?
Yes, we do provide premium paid plans , but our basic plan doesn´t require any registration and is completely free to use forever. We do suggest that you use that before you get a paid account as we do not provide trials. Instead use the free option and if you are happy with what we offer then upgrade to a premium account.
Is the free plan ad supported?
Yes, the free plan does display ads on the landing page which displays a countdown button for 10 seconds so your visitors can review the page you are sending them to.
Paid premium plans are not displaying any advertising on your links on the landing page. Paid plans also allow you to override the landing page make a direct redirect instead making the your visitor’s user experience transparent to the end destination.
Can I use other domains than the default one?
How can I delete or deactivate my account?
You can open a ticket at our support help desk here: https://helpdesk.shorturl.gg and request that your account is deleted or deactivated and that you are forgotten by as per GDPR.
Currently our system does not support user deletion/deactivation from your own account.
Please note that our help desk is reserved for premium paying customers and we will not process any tickets related to other requests that is not related to account deletion.
Is my shortned links time limited or do they stay for forever?
Where is Simple URL Shortener links allowed to be used?
You´re allowed to use them for online marketing campaigns such as for example sms, e-mail social media etc. if you´re a company. You are as an individual or company welcome to post your short links anywhere on the internet. As long as your content doesn´t break our TOS, infringe on brand copyrights or break local laws then you will have no problems.
How does your API work?
Why do I and my visitors have to wait to 10 seconds to be redirected?
Do you offer refunds on paid services?
Yes we do offer refunds on paid services of our premium plans. You can read about our refund policy here.
How can I get help with a question before I purchase a premium plan?
Do you allow links to content that is of explicit sexual nature?
It depends on the content in the link, but as a rule of thumb; no we do not allow any links that contains sexual acts, such as porn sites, sexually naked images, videos etc. which will be deleted as it is discovered by our staff.
On the other hand; if the content shared is of more artistic nature we might allow it.
What payment methods do you currently support?
We currently only support PayPal as the only method to pay and upgrade our premium plans.